FAQ
-
WHY HIRE AN INTERIOR DESIGNER?
Partnering with an interior designer for your new construction project brings invaluable expertise and peace of mind from day one. An experienced designer helps you navigate the complex decisions that come with building a home or commercial space—ensuring your vision is realized with intention, efficiency, and style. We collaborate closely with architects and builders to create cohesive designs that reflect your lifestyle and priorities, while also anticipating challenges and preventing costly mistakes. With a designer’s guidance, you benefit from access to exclusive resources, custom solutions, and a seamless process that transforms your ideas into a beautiful, functional space tailored just for you.
-
WHEN SHOULD I HIRE AN INTERIOR DESIGNER?
The best time to hire an interior designer is as early as possible—ideally at the very start of your project, whether you’re building, renovating, or furnishing a space. Involving a designer from day one allows us to collaborate with your architect and builder, help shape the overall vision, and make key decisions that impact the flow, function, and aesthetics of your home or business. Early engagement also helps prevent costly changes down the line and ensures a smoother, more efficient process. Whenever you’re ready to discuss your goals and ideas, we’re here to guide you every step of the way.
-
WHAT IS THE DIFFERENCE BETWEEN A DECORATOR AND AN INTERIOR DESIGNER
Interior designers and decorators play distinct roles in enhancing the aesthetics of a space. Interior designers focus on both the aesthetics and functionality of a space, working with architectural elements and considering factors like layout, lighting, and color schemes. They often collaborate with architects to create a cohesive design that aligns with the client's needs and the overall structure of the space.
On the other hand, interior decorators primarily concentrate on surface-level enhancements, such as furniture, accessories, and color palettes, to bring a specific style or theme to a room without delving into structural changes or architectural considerations.
-
HOW DO YOU CHARGE FOR DESIGN SERVICES??
At Bouchard Design Collective, our flat fee pricing is structured to provide clarity and confidence from the very start of your project. Rather than charging hourly, we determine a comprehensive fee based on your project’s size, scope, and complexity—whether it’s a new build, remodel, or hospitality space. This approach ensures there are no surprises, allowing you to plan your investment with peace of mind. We believe in transparency and value, so our flat fee covers our full design process, from initial concepts to final installation, ensuring you receive our undivided attention and a seamless, collaborative experience every step of the way.
-
CAN I HIRE YOU JUST TO HELP ME WITH A FURNITURE PACKAGE?
For furniture-only projects, Bouchard Design Collective offers tailored furniture packages priced at an hourly rate. This flexible approach is perfect for clients who want expert guidance on selecting, sourcing, and arranging furnishings without a full-service design commitment. We require a minimum of 25 hours to begin, ensuring we have ample time to deliver thoughtful recommendations and manage all details, from product selection to installation. This structure gives you the freedom to invest in the level of support that fits your needs, while still benefiting from our signature attention to detail and personalized service.
-
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS?
If you decide to add more rooms to your project mid-way, we’re happy to accommodate your evolving needs. We’ll discuss your new goals and provide an updated scope of work along with a clear proposal for the additional spaces - either hourly or flat fee dependent on the scope of work. This ensures transparency around any adjustments to fees or timelines, so you know exactly what to expect. Our goal is to make the process seamless and flexible, allowing your vision to grow while maintaining the same high level of service and attention to detail throughout your project.
-
WHEN ARE PAYMENTS DUE?
Payments are structured to keep the process clear and straightforward. An initial retainer and deposit is required to reserve your spot and begin work, with the remaining balance divided into scheduled installments based on project milestones. This approach ensures you’re always informed about what’s due and when, making budgeting simple and stress-free. All payment expectations and timelines will be clearly outlined in your proposal and agreement, so there are never any surprises along the way.
-
HOW MUCH SHOULD I BUDGET FOR FURNITURE?
Furniture packages are a broad range. We typically tell our new build clients to count on 20%+ of their construction budget for a full new furniture and decor package. However, that being said we pride ourselves on finding wonderful, quality furniture that fits within your budget! Staple items such as sofas, beds, dining tables, and rugs we suggest investing in since they are items that don’t usually get swapped out as often as side tables and chairs might.
-
CAN I SHOP ON MY OWN?
We do not offer a shop-on-your-own option. Our design process is highly collaborative and curated to ensure every element aligns with your vision and our overall design plan. By managing all product selections, sourcing, and orders on your behalf, we maintain quality, consistency, and a seamless experience from start to finish. Additionally, we work closely with our network of trade-only vendors rather than retail stores, allowing us to secure the best pricing and exclusive products for our clients. This approach delivers a cohesive and elevated result while saving you time and eliminating the stress of managing details on your own.
-
WHEN WILL I GET MY FURNITURE?
Furniture delivery timelines depend on the level of customization and the specific pieces selected for your project. Generally, you can expect your furniture to arrive within 12 to 24 weeks from the time orders are placed. Custom or made-to-order items may be on the longer end of that range, while in-stock selections may arrive sooner. We’ll keep you updated throughout the process and coordinate all deliveries and installations to ensure a smooth, stress-free experience.
-
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
We understand sometimes minds change and we will try our best to keep you happy and will help you return any eligible items. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus any other applicable fees such as shipping or restocking. Please keep in mind that custom orders are non-returnable. Requests for returns and cancellations will be billed hourly. Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation.
-
WHAT IS YOUR FURNITURE RETURN POLICY?
Our furniture selections are considered custom and are final sale, as each piece is chosen specifically for your project and often made to order. Because of this, returns are not accepted unless an item arrives damaged. In the rare event of damage during delivery, we’ll handle the replacement or repair process promptly to ensure you receive your furniture in perfect condition. This policy allows us to provide truly personalized spaces while maintaining the highest standards of quality and service.
-
WHAT IF I HAVE CONCERNS ABOUT AN ITEM?
Please bring these to your designers’ attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
-
DO YOU OFFER STYLING SERVICES?
Short answer, YES! We understand styling needs are always a case by case service. We offer home styling services and can use your own furniture, or you can use ours! Please contact us for more information so we can cater a styling plan specific to your needs.
-
WHAT DESIGN SERVICES DO YOU PROVIDE?
We offer a full spectrum of design services to meet a variety of needs and project types. Our offerings include comprehensive full-service design for new construction and remodels, tailored furniture packages, and e-design or consultation services for clients seeking expert advice and curated recommendations. Whether you’re building from the ground up, refreshing a single room, or simply need guidance on furnishings and finishes, we provide thoughtful, personalized solutions designed to reflect your unique vision and lifestyle. Every service is grounded in our collaborative approach, attention to detail, and commitment to creating spaces that feel both beautiful and deeply personal.
-
WHAT IS A PROCUREMENT FEE?
The procurement fee applies only to purchasing procurement items (furniture, lighting, decor, etc.). This is a standard pass-through fee from the trade-only vendors we work with. Unlike retail stores, trade-exclusive vendors bill freight and delivery charges separately. Even with these separate charges, you will still benefit from below-retail pricing on your furniture and decor items.
-
WHAT ARE SOME HIDDEN COSTS OF INTERIOR DESIGN?
While we prioritize transparency in our pricing, it’s important to be aware of potential additional costs that can arise during an interior design project. Some common hidden costs include shipping and delivery fees, storage charges if items arrive before your space is ready, and unforeseen site conditions that require adjustments or extra labor. Customizations, rush orders, or changes to the project scope can also impact your budget. We strive to communicate all potential expenses upfront and keep you informed throughout the process, so there are no surprises and you can make confident, informed decisions every step of the way.
-
WHAT IS YOUR DESIGN PROCESS?
Our design process is structured to be collaborative, organized, and seamless from start to finish. We begin with a discovery phase to understand your vision, lifestyle, and goals, followed by in-depth programming and schematic design to set the creative direction. Next, we move into design development, where concepts are refined and selections are made, then prepare detailed construction documents to guide the build or renovation. We handle furniture procurement, oversee construction administration and project management, and finally, orchestrate a white glove installation and home reveal. At every stage, we prioritize communication, transparency, and a personalized approach—ensuring your space reflects your unique story and exceeds your expectations.
-
DO YOU ONLY TAKE LOCAL JOBS?
Absolutely not—we’re proud to work with clients across the U.S. and Canada, not just in our local area. Our team has experience managing projects remotely and collaborating seamlessly with clients, architects, and builders nationwide. Whether you’re nearby or across the country, we’re equipped to deliver the same personalized service and attention to detail, ensuring your project is a success no matter where you’re located.
-
DO YOU CHARGE A TRAVEL FEE?
Yes, for projects outside of our local area, a travel fee may apply to cover transportation and lodging costs associated with site visits and installations. This fee is always discussed upfront and clearly outlined in your proposal, so you know exactly what to expect. Our goal is to make the process as transparent and straightforward as possible, regardless of your location.
-
DO YOU PROVIDE RENDERINGS?
Yes, we can provide hyper-realistic renderings as part of Your design services. These detailed visualizations help you see and experience your space before any work begins, allowing you to make informed decisions with confidence. Renderings are an invaluable tool for communicating design concepts, refining selections, and ensuring every element aligns with your vision.
-
WHO WILL I WORK WITH?
You’ll always work directly with Mallory, our Principal Designer, throughout your project. While we are a boutique firm with a dedicated small team supporting behind the scenes, we take pride in offering a highly personalized experience. Mallory remains your main point of contact, ensuring your vision is understood and every detail receives expert attention. This hands-on approach allows us to deliver thoughtful, tailored results and a seamless, collaborative journey from start to finish.
-
DO YOU ONLY DESIGN MODERN HOMES?
Not at all—we design a wide range of styles to suit each client’s unique vision and preferences. While our expertise includes modern-contemporary design, we’re passionate about creating spaces that feel warm, authentic, and deeply personal, whether that means incorporating classic, transitional, or eclectic elements. Our process is highly collaborative, and we tailor every project to reflect your individual taste, lifestyle, and story—ensuring the final result feels distinctly yours.
-
WHAT KIND OF PROJECTS DO YOU TAKE ON?
We take on a diverse range of projects, including luxury residential homes, boutique hospitality spaces, and sports entertainment or commercial environments. Whether you’re building a new home from the ground up, renovating an existing space, or looking for expert guidance on furnishings through our furniture packages, we’re equipped to handle projects of varying size and complexity. Our focus is always on delivering thoughtful, personalized design solutions that reflect each client’s unique goals and lifestyle, no matter the project type.
-
CAN YOU HELP ME DEFINE MY PERSONAL INTERIOR DESIGN STYLE?
Absolutely! Helping clients discover and define their personal interior design style is one of our favorite parts of the process. We start by sending you a design style presentation. From there getting to know your preferences, inspirations, and how you want your space to feel and function. Through collaborative conversations, visual inspiration, and thoughtful questions, we guide you toward a style that feels authentic and uniquely yours. Our goal is to translate your personality, tastes, and needs into a cohesive design that you’ll love living in every day.
-
WHAT IF I HAVE TO PUT MY PROJECT ON HOLD?
If you need to put your project on hold, that’s completely understandable—life happens! We’ll pause our work and keep your project details on file. When you’re ready to resume, there will be a restart fee to reactivate your project and adjust timelines as needed. This fee ensures we can allocate resources and provide the same level of dedicated service when your project is back underway. We’ll always communicate these details clearly, so you know exactly what to expect.
-
HOW LONG IS A FURNITURE INSTALL?
A typical furniture installation is completed within one to three days, depending on the size and complexity of your project. Our team coordinates all logistics to ensure a smooth, efficient process—overseeing delivery, placement, and final styling so your space is move-in ready. We handle every detail, allowing you to simply enjoy the transformation without any of the stress.
-
HOW DO I GET MY HOME PUBLISHED IN MAGAZINES?
Getting your home published in magazines is an exciting goal! The process usually starts with working closely with your designer to ensure your space is thoughtfully designed, beautifully styled, and professionally photographed. Once your home is ready, your designer can help identify suitable publications and submit your project for consideration, providing all necessary images and details. It’s important to note that editorial features are highly selective and often depend on timing, trends, and the magazine’s focus. While publication can’t be guaranteed, having a well-designed, unique space and strong professional photos greatly increases your chances of being noticed by editors.
-
HOW DO YOU TAKE PAYMENTS?
We make payments simple and secure by accepting electronic payments, such as ACH bank transfers, which are our preferred method. All payment details and instructions will be clearly outlined in your proposal and agreement. If you have specific payment preferences or questions, we’re happy to discuss options to ensure the process is convenient and straightforward for you.
-
CAN YOU USE SOME OF MY OLD FURNITURE WITH A NEW FURNITURE PACKAGE?
Yes, we’re happy to incorporate your existing furniture into a new furniture package whenever possible. During our initial consultations, we’ll review the pieces you’d like to keep and thoughtfully integrate them into the new design, ensuring they work harmoniously with any new selections. This approach allows us to honor sentimental or favorite items while still creating a fresh, cohesive look tailored to your space and style.
